Preview Questions Waitstaff/Server | Role Specific Skill

Question 1: How do you manage expectations for customers who have very specific preferences (e.g., very particular food temperatures) while ensuring the kitchen can accommodate them?

Which action should you take?

Choose only one option

Ignore the request and offer what's available

Assume the kitchen can accommodate and don't confirm

Double-check with the kitchen, ensure the request is feasible, and communicate clearly with the customer about what can be done

Offer a discount to make the customer happy without addressing their request

Question 2: How do you ensure accurate communication between the kitchen and the waitstaff, particularly during a busy shift with multiple orders coming in?

Which action should you take?

Choose only one option

Only communicate with the kitchen after receiving multiple customer complaints

Focus only on taking orders and assume the kitchen is fine on its own

Relay orders through the POS system or handwritten tickets, verify with kitchen staff, and keep an eye on order progress

Leave the communication to the kitchen staff

Question 3: How do you stay organized when managing several tasks, such as handling guest requests, taking orders, and clearing plates?

Which action should you take?

Choose only one option

By creating a mental checklist, staying focused, and organizing tasks based on priority.

By ignoring smaller tasks in favor of completing the larger ones.

By focusing on one task at a time, which slows down service.

By handling tasks as they come, without any organization.

Question 4: How do you handle a situation where a customer changes their order after it has been sent to the kitchen?

Which action should you take?

Choose only one option

Immediately inform the kitchen staff of the change, make sure the kitchen understands, and update the POS system accordingly

Ask the customer to wait for the next course to make the change

Ignore the change and proceed with the original order

Proceed with the original order and tell the customer it's too late for changes

Question 5: How do you ensure you do not forget any special requests or instructions when managing multiple guests at once?

Which action should you take?

Choose only one option

By writing down all special requests immediately, confirming them with the guest, and checking with the kitchen for any additional clarifications.

By assuming the client will remind me of their requests.

By ignoring special requests and focusing only on the main orders.

By relying on memory to manage all special requests.

Question 6: How do you handle a customer complaint regarding the temperature of a dish, ensuring your response is both empathetic and clear?

Which action should you take?

Choose only one option

Apologize for the issue, explain that you will immediately address it, and confirm how they want the dish corrected

Ignore the complaint and proceed with serving other customers

Offer them a free drink as compensation

Tell them that the temperature is standard and nothing can be done