Preview Questions Waitstaff/Server | Role Specific Skill

Question 1: How do you handle a situation where a customer orders a complex dish with multiple modifications, and you need to ensure everything is prepared correctly?

Which action should you take?

Choose only one option

Double-check each modification with the customer, write the specifics clearly, and confirm everything with the kitchen

Take a generic order and assume the kitchen will figure out the details

Write the order as quickly as possible and hope it is correct

Ask the customer to explain the modifications again while taking the order

Question 2: How do you handle an angry client who is dissatisfied with the quality of their meal, but the kitchen claims the dish was prepared correctly?

Which action should you take?

Choose only one option

By listening to the client's concerns, empathizing, offering a replacement, and involving the kitchen to find a resolution.

By blaming the kitchen staff and not offering any solution to the client.

By offering no solution and focusing on the next order.

By dismissing the client's complaint and telling them to deal with it.

Question 3: How do you ensure that the guests feel heard and valued when you are taking multiple orders at once during a rush?

Which action should you take?

Choose only one option

By rushing through orders and not confirming the details.

By assuming the guests will be satisfied with whatever is served.

By actively listening, acknowledging their preferences, and confirming the details before moving on to the next guest.

By only taking the orders without engaging in conversation.

Question 4: How do you ensure accuracy when taking orders for customers with special requests or customizations that could impact the preparation process?

Which action should you take?

Choose only one option

Ignore the request if it seems too complicated

Write down the special request and hope the kitchen remembers

Focus only on the main order and leave the special requests to the kitchen

Clarify the request with the customer, repeat it back for confirmation, and ensure the kitchen understands all details

Question 5: How do you ensure that you are taking accurate orders in a noisy or crowded environment where the client's voice is hard to hear?

Which action should you take?

Choose only one option

By guessing the order and moving on without confirming it.

By ignoring the noise and proceeding without further clarification.

By asking the client to write down the order themselves.

By leaning in, asking the client to repeat themselves, and confirming the order before sending it to the kitchen.

Question 6: A client asks for a recommendation for a light dessert after a heavy meal. How do you choose the best option based on the meal they had?

Which action should you take?

Choose only one option

By offering a dessert based solely on popularity, not the meal.

By recommending the richest dessert on the menu without considering the meal.

By suggesting a heavy, rich dessert that contrasts with the light meal.

By suggesting a dessert that is refreshing and light, such as sorbet or fruit-based dishes, to cleanse the palate.