Preview Questions Waitstaff | Role Specific Skill

Question 1: How do you troubleshoot a situation where the POS system is charging the wrong amount for an item, ensuring the guest is not overcharged?

Which action should you take?

Choose only one option

Ignore the issue and proceed with the transaction

Let the guest pay the incorrect amount and fix the issue later

Contact the IT support team after the service is complete

Immediately inform the manager, manually adjust the price if necessary, and explain the situation to the guest

Question 2: When setting a table for a special occasion, how do you balance formality with comfort to ensure that guests feel at ease during their dining experience?

Which action should you take?

Choose only one option

Focus solely on formal arrangements, disregarding guest comfort

Set up the table informally, assuming guests will adapt to the environment

Use elegant tableware while ensuring that seating and utensil arrangement provide comfort and accessibility

Use minimal tableware to avoid crowding the table

Question 3: How do you ensure that the table setting for a large group is both functional and aesthetically pleasing, considering space constraints?

Which action should you take?

Choose only one option

Focus only on aesthetics, ignoring practical use of space

Optimize space by arranging place settings that balance comfort and aesthetics while ensuring functionality

Set up large tables with a basic layout, ignoring guest comfort

Use a standard arrangement and ignore space constraints

Question 4: If a customer wants to cancel an item after it has been prepared, what would you do?

Which action should you take?

Choose only one option

Apologize, cancel the item, and offer them a discount on the next visit

Insist that the item is non-returnable and continue with the original order

Politely explain that the item has been prepared, but offer alternatives to satisfy them

Immediately apologize and take the item back without consulting the kitchen

Question 5: A guest is celebrating a special occasion. What additional steps would you take to enhance their experience?

Which action should you take?

Choose only one option

Ignore the special occasion and focus on regular tasks

Offer congratulations, ensure excellent service, and offer dessert or a drink to celebrate

Acknowledge the occasion but maintain standard service without special gestures

Offer a complimentary drink without ensuring it aligns with the guest's preferences

Question 6: How do you explain the differences between a dry and sweet sparkling wine, such as Prosecco, to a guest, helping them make an informed decision?

Which action should you take?

Choose only one option

Assume all sparkling wines are the same and recommend any type

Suggest that all sparkling wines are equally sweet, without making distinctions

Describe the varying levels of sweetness and the impact on flavor, suggesting based on the guest's taste preference

Focus solely on the popularity of Prosecco, without explaining sweetness differences