Preview Questions Waitstaff | Role Specific Skill

Question 1: What is the main difference between a lager and an ale?

Which action should you take?

Choose only one option

The serving temperature

The color of the beer

The fermentation process and temperature

The alcohol content

Question 2: How do you handle a situation where a guest is unfamiliar with a particular cuisine, such as sushi, and needs an explanation of the various components?

Which action should you take?

Choose only one option

Ignore their inquiry and serve based on availability

Provide a clear explanation of sushi ingredients (rice, seaweed, fish) and suggest suitable options based on the guest's taste

Encourage the guest to try whatever dish seems most popular

Suggest generic sushi rolls without explaining the components

Question 3: How do you troubleshoot a situation where the POS system is charging the wrong amount for an item, ensuring the guest is not overcharged?

Which action should you take?

Choose only one option

Ignore the issue and proceed with the transaction

Let the guest pay the incorrect amount and fix the issue later

Contact the IT support team after the service is complete

Immediately inform the manager, manually adjust the price if necessary, and explain the situation to the guest

Question 4: How do you ensure that all the details about a special request are clearly communicated to both the kitchen and the guest?

Which action should you take?

Choose only one option

Write down the request and hope the kitchen follows it correctly

Repeat the request to the kitchen, check for understanding, and confirm with the guest

Assume the kitchen knows the request without confirming and leave the guest waiting

Tell the guest that the request may not be possible and move on

Question 5: What is the ideal way to set the table for a buffet-style event?

Which action should you take?

Choose only one option

Plates and cutlery are laid out in the center

Plates arranged at each guest seat

Plates set at individual stations with napkins at each place

Plates stacked at the beginning of the buffet

Question 6: How do you properly describe the preparation method and ingredients of a classic dish like Beef Wellington to a guest, ensuring accuracy and clarity?

Which action should you take?

Choose only one option

Provide a general description and focus on the presentation, skipping technical details

Tell the guest it's a simple steak dish and avoid mentioning specific ingredients

Detail the ingredients (beef, puff pastry, mushrooms, p?t?) and explain the cooking process, including searing and baking, while ensuring clarity

Focus on the dish's appearance and taste, but omit ingredients and preparation details