Preview Questions Tour Manager | Role Specific Skill

Question 1: How do you maintain a professional demeanor while dealing with demanding or entitled tourists during an event or tour?

Which action should you take?

Choose only one option

Acknowledge their requests politely, offer alternatives, and manage expectations calmly

Respond aggressively to ensure they understand the boundaries

Ignore their demands and focus on the majority of tourists

Let them dictate the terms to avoid confrontation

Question 2: What is your strategy when handling unexpected costs that arise after a tour has been booked and deposits have been paid?

Which action should you take?

Choose only one option

Ask the tourists to cover the additional cost

Absorb the unexpected costs into the existing budget or find cost-saving alternatives

Contact the tourists and offer them a discount to compensate

Ignore the unexpected cost and continue without addressing it

Question 3: How do you ensure that your team delivers consistent quality service, even when faced with high guest expectations or pressure?

Which action should you take?

Choose only one option

By letting the team manage their own performance without feedback.

By setting clear expectations, providing proper training, and ensuring regular feedback and support for the team.

By ignoring team concerns and focusing solely on the guests' satisfaction.

By assuming the team will perform well without setting clear goals.

Question 4: When handling complaints from tourists, how do you ensure they feel heard while maintaining a positive group atmosphere?

Which action should you take?

Choose only one option

Ignore the complaint and focus on the group

Pass the complaint to another staff member to handle

Address the issue immediately, apologize, and offer a solution

Acknowledge the complaint, but continue with the tour as planned

Question 5: When coordinating a multi-destination tour, how do you manage transportation costs effectively?

Which action should you take?

Choose only one option

Use a mix of low-cost airlines and bus services, and negotiate group discounts

Ignore the cost and focus only on timing and convenience

Choose the cheapest mode of transportation without considering comfort

Let tourists handle their own transportation to reduce budget expenses

Question 6: How do you create an atmosphere of trust and openness with guests, especially if some may be nervous or unfamiliar with the destination?

Which action should you take?

Choose only one option

By being approachable, providing clear information, and ensuring that guests feel heard and supported throughout the experience.

By offering reassurance without taking the time to understand their concerns.

By focusing solely on the itinerary, ignoring guests' feelings.

By maintaining a formal distance and avoiding too much personal engagement.