Preview Questions Technical Support Specialist | Role Specific Skill

Question 1: When dealing with a short circuit in a PCB, what's the first step you should take to troubleshoot the issue?

Which action should you take?

Choose only one option

Inspect the circuit for visible burnt components

Check for improper component ratings

Disassemble the board to check for internal damage

Measure resistance between power rails

Question 2: What is a common challenge when configuring software for signal processing in a digital signal processor (DSP)?

Which action should you take?

Choose only one option

Minimizing the sampling rate to save processing power

Ignoring the system clock frequency and voltage requirements

Using non-standard signal processing algorithms for efficiency

Ensuring that the software parameters match the physical limitations of the DSP

Question 3: What is the most effective way to ensure that the technical documentation for a product is easily understandable by non-technical users?

Which action should you take?

Choose only one option

Simplify the language and use visual aids such as diagrams or videos

Avoid technical jargon, but include detailed descriptions of processes

Use complex terminology to maintain accuracy

Focus on detailed step-by-step instructions without any visuals

Question 4: A device is continuously rebooting when powered on. What's the most likely root cause?

Which action should you take?

Choose only one option

A malfunctioning processor or microcontroller

A faulty or improperly connected power supply

The device's storage is corrupted

Incorrect bootloader configuration

Question 5: When troubleshooting a circuit with unresponsive outputs, what's the first step to diagnose the issue?

Which action should you take?

Choose only one option

Swap out the microcontroller or primary IC

Verify the input voltage levels to ensure proper power supply

Check the component datasheets for voltage requirements

Reflow solder joints to remove potential cold solder joints

Question 6: What should you include in a technical document to ensure it is useful for future product troubleshooting?

Which action should you take?

Choose only one option

Only solutions to common customer complaints

A list of potential failure points with troubleshooting steps

Just a general product description without any troubleshooting details

A list of unresolved issues and all associated error logs