Preview Questions Retail Banker | Role Specific Skill

Question 1: What is the importance of understanding a client's time horizon in investment planning?

Which action should you take?

Choose only one option

It eliminates the need for diversification

It guarantees the client meets all financial goals

It determines the level of risk and appropriate asset allocation

It ensures equal investment in equities and fixed income

Question 2: How often must banks update customer KYC as per RBI norms for low-risk customers?

Which action should you take?

Choose only one option

Every 2 years

Annually

Every 5 years

Every 10 years

Question 3: Which feature differentiates floating rate loans from fixed-rate loans?

Which action should you take?

Choose only one option

Loan tenure is always fixed

Interest rate changes based on market indices

Prepayment penalties are higher

Interest remains constant

Question 4: Which regulation mandates financial institutions to establish robust anti-money laundering (AML) programs?

Which action should you take?

Choose only one option

Basel III

Bank Secrecy Act (BSA)

General Data Protection Regulation (GDPR)

Dodd-Frank Act

Question 5: What is a requirement for banks under the Information Technology Act, 2000?

Which action should you take?

Choose only one option

Offer guaranteed fraud protection

Eliminate manual KYC processes

Deploy multi-factor authentication for online transactions

Provide financial literacy programs

Question 6: When dealing with a client complaint about a service error, what is the best practice to follow?

Which action should you take?

Choose only one option

Empathize with the client, apologize, and offer a clear resolution with timeline

Offer an immediate discount to appease the client

Try to minimize the issue to avoid escalation

Ask the client to provide proof before doing anything