Preview Questions Operations Manager | Role Specific Skill

Question 1: How would you effectively manage a budget overrun caused by increased operational costs in a BFSI firm without compromising performance?

Which action should you take?

Choose only one option

Increase the budget allocation

Implement corrective actions, including resource optimization

Reduce operational scope and limit project goals

Focus solely on the current month's performance

Question 2: In a BFSI operation, how can process standardization impact customer satisfaction?

Which action should you take?

Choose only one option

By ensuring consistent service quality and reducing errors

By speeding up process execution and increasing throughput

By providing more diverse service options to customers

By allowing more flexibility and customization for customers

Question 3: What is the key factor when selecting risk mitigation tools for BFSI operations?

Which action should you take?

Choose only one option

Reducing the toolset to a minimal number of solutions that focus solely on cost savings

Relying on manual tools to avoid technology-related disruptions

Ensuring the tools are scalable, adaptable, and integrate with existing risk management strategies

Focusing on tools that provide the quickest solutions, disregarding long-term sustainability

Question 4: In process re-engineering, which factor should be the primary focus when designing processes for a financial institution?

Which action should you take?

Choose only one option

Customer experience and value creation

Reducing operational costs only

Minimizing employee workload

Maximizing technology adoption

Question 5: Which technology can be leveraged in BFSI operations to optimize resource allocation and improve decision-making?

Which action should you take?

Choose only one option

Predictive analytics and machine learning

Basic spreadsheet tools

Automated employee feedback surveys

Static resource databases

Question 6: In BFSI operations, which risk management tool is most effective for assessing the potential impact of fraud in the payment processing system?

Which action should you take?

Choose only one option

Manual verification of each transaction

Outsourcing payment processing to third parties

Fraud detection algorithms integrated with transaction monitoring systems

Limiting transaction volume during high-risk periods