Preview Questions Office Administrator | Role Specific Skill

Question 1: How do you handle version control when multiple revisions of construction documents need to be filed?

Which action should you take?

Choose only one option

Use a version-controlled document management system that tracks changes and stores all versions securely

Archive revisions manually in physical folders

Discard previous versions after each update

Only keep the most recent version of each document

Question 2: How do you handle client feedback to ensure improvement in ongoing construction projects?

Which action should you take?

Choose only one option

Collect, categorize, and implement relevant feedback while ensuring clients feel heard and valued

Delay feedback implementation until project completion

Ignore negative feedback and focus on positive aspects

Address feedback only when issues arise

Question 3: How would you manage a client's frustration over a delayed response during a construction project?

Which action should you take?

Choose only one option

Tell the client the issue will be fixed in the future

Acknowledge the delay, explain the reasons behind it, and provide a clear, actionable plan to resolve the issue

Apologize and offer an immediate refund

Ignore the client's frustration and continue with the work

Question 4: When preparing monthly reports on construction project progress, what method do you use to ensure accuracy?

Which action should you take?

Choose only one option

Include only positive outcomes and avoid challenges

Use software tools without further validation

Rely on verbal updates from project managers

Cross-check project timelines, budgets, and team updates, and verify with relevant departments

Question 5: How do you handle a client who insists on making a last-minute change that could impact the overall project timeline?

Which action should you take?

Choose only one option

By deferring to the project manager and not communicating directly with the client

By evaluating the impact, discussing alternatives, and providing a revised timeline if necessary

By rejecting the change outright to keep the schedule intact

By accepting the change without any evaluation to avoid conflict

Question 6: When faced with multiple urgent requests for meetings, how would you prioritize which meetings to schedule first?

Which action should you take?

Choose only one option

By letting the team decide which meeting to prioritize

By evaluating the urgency and impact of each request and prioritizing accordingly

By scheduling meetings randomly

By scheduling meetings in the order they are requested