Preview Questions IT Support Specialist | Role Specific Skill

Question 1: When configuring a VLAN for faculty and students, how do you ensure that traffic is properly isolated and prioritized for academic research?

Which action should you take?

Choose only one option

By configuring VLANs but not testing the network's traffic management capabilities

By relying on default VLAN settings and assuming academic traffic will be prioritized

By creating a VLAN without configuring QoS or prioritization

By setting up VLAN tags, configuring Quality of Service (QoS) for prioritization, and testing for proper isolation

Question 2: How do you troubleshoot a situation where a faculty member is unable to access their departmental files, despite having the correct network credentials and permissions?

Which action should you take?

Choose only one option

By reinstalling the file-sharing application without checking network configurations

By assuming the issue is with the network and reporting it to the network team

By verifying network drive mappings, checking access permissions, and testing the network connection

By advising the faculty member to reset their password

Question 3: When installing a critical security update to a university's software systems, which action should be taken to ensure minimal disruption to users?

Which action should you take?

Choose only one option

Perform a system restore immediately after applying the update

Install the update without scheduling, as users may experience minimal disruption

Apply the update in the background without notifying users

Schedule the update during off-peak hours and notify users in advance

Question 4: If a staff member cannot access shared files on the university network, what is the first thing you should check?

Which action should you take?

Choose only one option

Check for IP address conflicts or incorrect network settings on the staff member's computer

Restart the file server and verify the issue persists

Reboot the staff member's computer to clear any temporary network issues

Verify the network share permissions and confirm that the user has the appropriate access rights

Question 5: If you encounter a laptop that won't charge after a recent hardware repair, what is the first thing to check?

Which action should you take?

Choose only one option

Ensure the battery connector is properly attached and test the charger

Reset the BIOS/UEFI settings to their default configuration

Reinstall the operating system to rule out software issues

Verify the AC adapter is providing the correct voltage

Question 6: Which tool would you use to check if a computer's motherboard has power when troubleshooting no-power issues?

Which action should you take?

Choose only one option

A POST card (Power-On Self-Test) to identify hardware errors.

A loopback cable to test the motherboard's I/O ports.

A screwdriver to short the power pins on the motherboard.

A multimeter to measure voltage on the motherboard's power connectors.