Preview Questions IT Support Specialist | Role Specific Skill

Question 1: In a university network, what is the main purpose of implementing Quality of Service (QoS)?

Which action should you take?

Choose only one option

To prioritize certain types of network traffic, such as video or voice, to ensure better performance.

To encrypt sensitive data on the network.

To limit the bandwidth used by certain applications.

To monitor network traffic for malicious activity.

Question 2: A faculty member cannot access a specific university website, but other websites are loading fine. What should you check?

Which action should you take?

Choose only one option

Check for any browser-specific issues or cache problems preventing access.

Verify if the university website is down or experiencing service disruptions.

Test the website on a different network to rule out network-related issues.

Ensure that the faculty member's DNS settings are configured correctly.

Question 3: When repairing a desktop, if the power supply is suspected to be faulty, which of the following should you check first?

Which action should you take?

Choose only one option

Check the motherboard for visible damage.

Test the power supply using a multimeter or a dedicated power supply tester.

Re-seat the CPU and check for loose connections.

Test the power button for continuity.

Question 4: When configuring an IPv6 address, what must be included in the address besides the 128-bit IP address?

Which action should you take?

Choose only one option

Subnet mask, specifying the range of available addresses.

DNS server address, pointing to the domain name resolver.

MAC address, ensuring proper device identification.

Prefix length, specifying the network portion of the address.

Question 5: What should you do if a software installation fails due to a missing dependency in a university IT environment?

Which action should you take?

Choose only one option

Ignore the missing dependencies and continue with the installation.

Skip the installation and wait for the software vendor to provide an update.

Identify and install the missing dependencies manually before retrying the installation.

Remove the existing software to clear space for installation.

Question 6: How do you resolve a situation where a critical software update fails to install on multiple computers across campus due to dependency conflicts?

Which action should you take?

Choose only one option

By reinstalling the entire operating system to ensure software updates can proceed

By ignoring the dependency errors and forcing the update installation

By reviewing the update logs, identifying missing dependencies, and installing the required components manually or via scripts

By skipping the update and proceeding with other tasks without addressing the issue