Preview Questions Host/Hostess | Role Specific Skill

Question 1: How can a Host/Hostess ensure the wait time is minimized for a large party?

Which action should you take?

Choose only one option

By seating them at multiple separate tables without coordination

By seating them all at a single, unmanageable table despite available options

By ignoring seating capacity and not checking availability of larger tables

By optimizing the seating arrangements, grouping tables appropriately, and keeping the party informed

Question 2: How do you manage cancellations in the reservation system to minimize disruption to service?

Which action should you take?

Choose only one option

By ignoring cancellations if no new reservations are added

By keeping the table reserved until the reservation time passes

By promptly updating the system and notifying relevant team members to adjust table assignments accordingly

By manually recording cancellations without updating the system

Question 3: How do you handle walk-ins when the restaurant is fully booked?

Which action should you take?

Choose only one option

By politely explaining the situation, offering alternatives such as waiting or suggesting other times, and ensuring future availability

By turning them away without attempting any solution

By asking them to wait without providing any other options

By immediately offering them a seat at the bar without consultation

Question 4: How do you handle a guest who requests to wait outside the restaurant in the waiting area?

Which action should you take?

Choose only one option

By assessing the weather, considering the guest's preference, and ensuring their comfort while outside

By asking them to wait inside regardless of their preference

By telling them it is not possible and directing them to the indoor area

By ignoring the request and assuming it is not necessary

Question 5: How can a Host/Hostess help a guest who is unsure about the best table for their group?

Which action should you take?

Choose only one option

By randomly seating the guests without consulting their preferences

By ignoring the guest's concerns and seating them without explanation

By asking their preferences, providing options, and offering guidance to ensure a comfortable dining experience

By seating them at the first available table regardless of the group's comfort

Question 6: What is the importance of maintaining a balance between being efficient and friendly when greeting customers?

Which action should you take?

Choose only one option

It prioritizes speed over customer experience

It ensures a positive first impression while managing the flow of guests effectively

It reduces the need for training in guest engagement

It focuses only on efficiency, ignoring guest comfort