Preview Questions Host/Hostess | Role Specific Skill

Question 1: How do you maintain communication with the kitchen and waitstaff to address any potential issues that may arise during a busy service period?

Which action should you take?

Choose only one option

By focusing only on seating guests and ignoring potential issues

By assuming the kitchen and waitstaff are communicating effectively without follow-up

By waiting for issues to arise and then reacting

By proactively checking in with both kitchen and waitstaff, ensuring constant communication

Question 2: How can a Host/Hostess ensure the waiting area provides a comfortable and relaxing environment for all guests?

Which action should you take?

Choose only one option

By overcrowding the area with chairs and providing minimal space between guests

By offering no amenities or services to enhance the waiting experience

By ensuring adequate seating, providing appropriate lighting, and keeping the area quiet and calm

By focusing on seating efficiency and ignoring other comfort factors like lighting and space

Question 3: How would you handle a situation where the waiting area's seating capacity is exceeded?

Which action should you take?

Choose only one option

By telling guests to wait outside and not offering a solution

By immediately managing overflow seating options and informing guests of the situation

By ignoring the seating issue and letting guests stand

By seating them in areas meant for staff or storage

Question 4: How should a Host/Hostess handle guests who appear dissatisfied upon arrival?

Which action should you take?

Choose only one option

By addressing their concerns calmly and offering solutions, ensuring they feel valued and respected

By redirecting them to another team member without acknowledging their feelings

By immediately offering a discount or free item to appease them without addressing the real issue

By ignoring their expressions and focusing only on seating arrangements

Question 5: How should you deal with guests who have been waiting for an extended period of time and are becoming frustrated?

Which action should you take?

Choose only one option

By acknowledging their wait, apologizing for the delay, and offering alternatives if possible

By ignoring their frustration and proceeding with seating

By dismissing their concerns and focusing on new arrivals

By offering them a quick apology without further engagement

Question 6: What would you do if a guest is unhappy with their table but refuses to vocalize the issue?

Which action should you take?

Choose only one option

By offering them a menu and walking away

By observing body language, proactively asking if something is wrong, and offering a solution

By seating them at another table without asking for feedback

By ignoring non-verbal cues and proceeding with the seating