Question 1: How would you ensure that a ticket is not closed prematurely in a marketing department's ticketing system?
Which action should you take?
Question 2: What's the best method to allocate time for addressing recurring IT issues in a helpdesk role?
Which action should you take?
Question 3: What is the first thing you should do when troubleshooting a printer that is not printing?
Which action should you take?
Question 4: When resolving an issue, how do you ensure that the client feels heard and valued during communication?
Which action should you take?
Question 5: How would you handle a situation where the customer is asking for an unreasonable technical solution?
Which action should you take?
Question 6: What is the role of automation in a ticketing system for helpdesk efficiency?
Which action should you take?