Preview Questions Field Support Engineer | Role Specific Skill

Question 1: During an on-site visit, a system has multiple failure modes. How do you approach this situation?

Which action should you take?

Choose only one option

Attempt to resolve the simplest failure mode first

Analyze all failure modes in parallel and prioritize based on impact

Document all failures but only address the primary one

Address the most complex failure mode first

Question 2: What is the role of system logs in troubleshooting?

Which action should you take?

Choose only one option

To document external factors

To validate client claims

To identify recurring issues

To bypass on-site testing

Question 3: During troubleshooting of an industrial control system, you find that the communication is intermittent. What is the first step to diagnose?

Which action should you take?

Choose only one option

Inspect the programming code for errors

Look for EMI or RFI issues affecting the communication

Reboot the system to reset connections

Check the physical layer connections

Question 4: What method would you use to ensure that all field service reports are standardized across the team?

Which action should you take?

Choose only one option

Review each report individually and manually standardize them

Use a mix of templates and free-form writing for flexibility

Provide a template with clear guidelines for all engineers

Allow each engineer to use their own style for reports

Question 5: Which aspect is critical in ensuring documentation is useful for future troubleshooting?

Which action should you take?

Choose only one option

Completeness and clarity

Length and formatting

Using minimal technical terms

Avoiding detailed explanations

Question 6: An LED-based display flickers in the client's test area under certain lighting conditions. To confirm if ambient light interference or grounding differences are at fault, what on-site test is most revealing?

Which action should you take?

Choose only one option

Ignore ambient conditions and guess

Shield the display from external light sources using a temporary enclosure, measure ground potentials at the site, and observe if flicker disappears under controlled lighting

Only adjust LED driver firmware

Check software brightness settings remotely