Preview Questions Field Service Engineer | Role Specific Skill

Question 1: How should you handle a situation where a client is not satisfied with the service provided, despite following all procedures?

Which action should you take?

Choose only one option

Empathize with the client, offer a solution and follow up

Apologize, but inform them that nothing can be done

Offer a discount or free service as compensation

Blame the equipment failure for the issue

Question 2: What is the most critical step in ensuring proper installation of electrical equipment in a hazardous environment?

Which action should you take?

Choose only one option

Ensuring equipment is placed far from ventilation systems

Reducing the overall weight of the equipment

Ensuring proper grounding and bonding of equipment

Reducing the number of power cables

Question 3: When troubleshooting a malfunctioning power supply unit (PSU), what is the first step to take?

Which action should you take?

Choose only one option

Inspect for physical damage to the components

Reset the system and observe if the problem persists

Test the load on the PSU with a high-power device

Check for proper voltage output using a multimeter

Question 4: How should a service engineer handle a situation where the client is technically knowledgeable?

Which action should you take?

Choose only one option

Avoid discussing technical details

Adapt communication based on the client's level of understanding

Use highly technical explanations

Assume they understand everything

Question 5: The client requests a post-service report detailing abnormal voltage spikes found in a power distribution unit. Which format ensures the report can withstand technical scrutiny during audits?

Which action should you take?

Choose only one option

Present a time-stamped log of voltage measurements, waveforms captured, their statistical distribution, references to testing instruments' calibration certificates, and interpretive notes

Just attach a single screenshot

Offer verbal explanation without written form

Only a textual description of spikes

Question 6: How would you troubleshoot a situation where a system is not responding to external commands?

Which action should you take?

Choose only one option

Test the communication cables for continuity

All of the above

Reboot the system and check the connection

Check the system's communication protocol settings