Preview Questions Employee Relations Manager | Role Specific Skill

Question 1: How do you handle "conflicts between team goals" and "individual performance objectives" in FMCG?

Which action should you take?

Choose only one option

By prioritizing individual goals and ignoring team performance

By avoiding the issue and letting the team handle it independently

By focusing solely on team goals without considering individual objectives

By aligning individual performance goals with the team's objectives and ensuring clarity in expectations

Question 2: How would you handle a situation where an employee claims "unlawful termination" in FMCG?

Which action should you take?

Choose only one option

By ignoring the claim and assuming it will resolve itself

By terminating the employee involved in the claim without proper investigation

By conducting a thorough investigation, reviewing the employment contract, and assessing whether due process was followed

By immediately terminating the employer's contract without reviewing the claim

Question 3: What is the role of compromise in conflict resolution for FMCG organizations?

Which action should you take?

Choose only one option

It leads to one party winning over the other at the expense of the relationship

It accelerates the resolution but might lead to dissatisfaction in the long term

It does not offer any benefits and should be avoided

It helps both parties give up something to reach a mutually acceptable solution

Question 4: How should an Employee Relations Manager handle underperformance from long-term employees in FMCG?

Which action should you take?

Choose only one option

By providing targeted feedback, identifying areas for improvement, and offering professional development opportunities.

By offering incentives to underperforming employees without addressing the issues.

By reprimanding the employee without discussing potential solutions.

By ignoring the performance issues due to the employee's tenure and loyalty.

Question 5: How can an Employee Relations Manager ensure transparency in the grievance handling process in FMCG?

Which action should you take?

Choose only one option

By clearly communicating the steps of the process and involving both parties in the resolution

By keeping the process confidential and not involving employees at any stage

By sharing only the final decision with the employee and not the process

By limiting access to information to avoid confusion

Question 6: How do you ensure "confidentiality" during the grievance handling process in FMCG?

Which action should you take?

Choose only one option

By allowing the employee to share grievance details publicly

By assuming confidentiality is guaranteed and not addressing it directly

By sharing grievance details with all employees for transparency

By ensuring that only relevant parties are involved in the process and that information is shared on a need-to-know basis