Preview Questions Customer Support Engineer | Role Specific Skill

Question 1: A customer reports erratic behavior in their electronic display panel. What should you check first?

Which action should you take?

Choose only one option

The firmware of the display panel

The display screen's physical condition

The integrity of the data connection

The display's power supply voltage

Question 2: Which of the following is a primary function of a circuit breaker in an electrical system?

Which action should you take?

Choose only one option

To store electrical energy for later use

To prevent overloads and short circuits

To convert alternating current (AC) to direct current (DC)

To monitor and control the voltage levels

Question 3: A customer reports that a circuit breaker is tripping frequently. What is the most likely cause?

Which action should you take?

Choose only one option

Incorrect breaker rating

Loose connections in the breaker panel

Overcurrent or short circuit in the wiring

Faulty breaker mechanism

Question 4: How should a Customer Support Engineer deal with a situation where the customer's expectations are unrealistic?

Which action should you take?

Choose only one option

Ignore the issue and hope the customer will understand later

Redirect the issue to management without involvement

Gently explain the limitations while offering alternative solutions

Agree to unrealistic demands and try to meet them

Question 5: If a customer requests a complex product feature that is not currently available, how would you handle the situation?

Which action should you take?

Choose only one option

Inform them that the feature is not possible and end the conversation

Offer an alternative product that meets their needs

Tell them that the feature is under development without specifics

Recommend they search for a different product entirely

Question 6: If a customer's equipment requires frequent service due to recurring issues, what is the best action for a Customer Support Engineer?

Which action should you take?

Choose only one option

Replace the faulty equipment with an upgraded version

Escalate the issue to the product development team for improvement

Recommend the customer switch to a different service provider

Offer temporary solutions until the warranty expires