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Which action should you take?

Question 1: How can a representative ensure a customer understands the terms of a loan during a call?

Which action should you take?

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Question 2: How do you handle a situation where a customer insists that a product feature was included in their agreement, but it wasn't?

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Question 3: A customer is repeatedly calling with the same issue, and the solution you've provided previously didn't resolve it. What's your next step?

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Question 4: When dealing with an upset customer, how can you de-escalate the situation through communication?

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Question 5: A customer complains about a charge they don't recognize, but the system shows it was from a service they subscribed to months ago. How do you handle it?

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Question 6: What is the primary goal when managing a conflict between a customer and a colleague over service quality?

Which action should you take?

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