Preview Questions Client Relationship Manager | Role Specific Skill

Question 1: How do you manage client expectations regarding product delivery and timelines in a way that strengthens the relationship?

Which action should you take?

Choose only one option

Provide vague timelines without follow-ups

Under-promise and over-deliver while regularly communicating updates

Over-promise delivery dates to exceed their expectations

Ignore their concerns about timelines until the product is ready

Question 2: In a negotiation with a petrochemical company, how should a Client Relationship Manager position a new product with innovative technology?

Which action should you take?

Choose only one option

By emphasizing the product's technical superiority without discussing cost implications

By offering multiple competing options to create a sense of urgency

By presenting it as a cost-saving solution that aligns with the client's goals

By focusing on the product's environmental impact only

Question 3: How can a Client Relationship Manager build a rapport with a client who is new to the chemical industry?

Which action should you take?

Choose only one option

By offering the most expensive products to establish credibility

By educating them about the industry, offering insights, and building trust through transparent communication

By only focusing on immediate sales without offering long-term solutions

By ignoring the client's needs and pushing for a quick deal

Question 4: How can you ensure the negotiation process remains fair and transparent when discussing product pricing with a client?

Which action should you take?

Choose only one option

Hide the pricing structure to avoid conflict

Present a non-negotiable price without explanation

Clearly explain the pricing model, any discounts, and the value added by your product, while being transparent about costs and terms

Offer a flat rate with no breakdown of costs

Question 5: In a situation where two internal departments disagree on client delivery specifications, how should you manage the conflict?

Which action should you take?

Choose only one option

Take sides with the department you think is correct without listening to both perspectives

Avoid involvement and let the departments work out their issues independently

Ignore the issue until the client escalates the problem

Mediate between departments, facilitate a discussion, and ensure a solution is reached that aligns with client needs

Question 6: How do you handle a situation where a long-term client's expectations are no longer aligned with the capabilities of your product offerings?

Which action should you take?

Choose only one option

Compromise product quality to meet their needs

Communicate openly, offering alternative solutions and explain the limitations of your products

Offer a discount and hope they stay loyal

Ignore the mismatch and continue providing the same offerings