Preview Questions Billing Coordinator | Role Specific Skill

Question 1: What steps should a Billing Coordinator take when an invoice is rejected due to missing or incomplete billing information?

Which action should you take?

Choose only one option

By promptly reviewing the invoice, contacting the appropriate person to obtain missing information, and issuing a revised invoice

By submitting the invoice again with a note explaining the rejection

By disregarding the rejection and resubmitting the same invoice without changes

By deleting the invoice and not following up with the client

Question 2: How do you address situations where an attorney submits time entries for work done outside the approved billing cycle or work hours?

Which action should you take?

Choose only one option

By reviewing the attorney's work schedule, adjusting the time entries according to the approved hours, and notifying the attorney of the discrepancy.

By ignoring the discrepancy and submitting the time as is.

By accepting the out-of-cycle entries without any adjustments.

By adjusting the hours arbitrarily to fit within the billing cycle.

Question 3: How do you deal with discrepancies between what the client has been billed and what they agreed to pay in a retainer agreement?

Which action should you take?

Choose only one option

By accepting the billing as final without checking the agreement.

By advising the client to pay the amount as is.

By ignoring the discrepancy and proceeding with the original bill.

By reviewing the agreement, identifying the discrepancies, and issuing a corrected invoice or credit note.

Question 4: How can a Billing Coordinator ensure consistency and accuracy when applying discounts or adjustments to invoices?

Which action should you take?

Choose only one option

By applying discounts arbitrarily without checking client agreements

By reviewing the client agreements, applying the discounts or adjustments based on the terms, and documenting all changes clearly

By applying a blanket discount across all invoices without individual review

By making adjustments without keeping track of the original agreement terms

Question 5: How should a Billing Coordinator ensure compliance with billing deadlines when handling multiple clients with varying invoicing schedules?

Which action should you take?

Choose only one option

By submitting all invoices at the end of the month, regardless of individual deadlines

By setting up clear timelines for each client's invoicing cycle and ensuring all time entries are submitted on time

By prioritizing the most important clients' invoices and delaying others

By allowing clients to dictate the invoice schedule without enforcing internal deadlines

Question 6: What is the best approach for a Billing Coordinator when dealing with unapproved overtime or additional billable time?

Which action should you take?

Choose only one option

By absorbing the additional time cost to avoid discussing it with the client

By excluding overtime from the invoice and not addressing it with the client

By automatically including all overtime as billable hours, regardless of client approval

By consulting with the attorney and client to get prior approval before billing additional time and ensuring compliance with the client's policies