Preview Questions After-Sales Support Specialist | Role Specific Skill

Question 1: In Salesforce, how can you automate the process of sending follow-up emails to customers after a service request has been closed in a chemical plant?

Which action should you take?

Choose only one option

Set up a workflow rule

Create an email template and schedule it

Use a custom Apex trigger

Configure a process builder

Question 2: If a batch reactor shows signs of insufficient mixing, what is the most likely cause?

Which action should you take?

Choose only one option

High operating temperature

Low operating pressure

Incorrect agitator speed or malfunction

Excessive feedstock viscosity

Question 3: What factor is most critical in determining the optimal solvent for extraction in petrochemical refining?

Which action should you take?

Choose only one option

Chemical compatibility

Viscosity

Molecular weight

Solubility parameters

Question 4: How can an After-Sales Support Specialist ensure compliance with warranty terms when assessing claims for equipment in the chemical industry?

Which action should you take?

Choose only one option

Deny claims without explaining the reasons

Approve claims based on customer satisfaction

Carefully review the product's warranty documentation and determine if the issue is covered under the warranty scope

Approve claims without verifying product defects

Question 5: If a batch of chemicals is not meeting quality standards, what is the first thing an after-sales support specialist should check?

Which action should you take?

Choose only one option

The ambient temperature and humidity in the facility

The chemical storage conditions prior to production

The chemical suppliers' certificate of analysis

The equipment calibration and operational parameters during production

Question 6: What should you do first to resolve the issue?

Which action should you take?

Choose only one option

Inspect the motor for electrical issues and ensure no power loss

Examine the inlet for any blockages and check the flow rate

Clean the impeller blades and check for corrosion

Check the pump's calibration and pressure settings